Terms and Conditions

Terms and Conditions


When placing your order please ensure you have;

  • the recipients full name
  • the recipients full address including postcode
  • any delivery instructions, eg leave with neighbour at number 42 if out.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we recommend you check before proceeding with your order.


All prices are shown in £(Pounds Sterling). We accept payment trough PayPal.

The security of your online payment is of paramount importance to us. All transactions are processed by PayPal using the latest available security technology. If you would prefer to order over the phone, feel free to telephone us on 0115 966 5666.

We must receive full payment from you before any order can be processed. Your order will be processed once we have received payment in full for your order. In the event that any payment is dishonoured for any reason all costs including legal fees incurred in collecting the amount due will be payable by you on an indemnity basis.

Product Pricing 
All our prices on the website are inclusive of VAT. VAT is detailed checkout at the current rate on the standard elements of the hamper; this will include items like wines, champagnes and chocolates and also delivery.

In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

Delivery Charges
Each delivery charge covers one delivery of up to 20kg inclusive of packaging and documentation to one delivery address on the UK mainland.
The charge for delivery by 16.00 next day is £9.99 including VAT
By special arrangement we can to timed delivery and Saturday delivery. Please contact us on 0115 966 5666 if this is a service you require.
The charge for delivery by 12.00 next day is £16.99 including VAT
The charge for delivery on a Saturday by 16.00 is £29.99 including VAT
We reserve the right to change carriage prices in the event of an increase in fuel supplements.


Delivery Dates
We are sorry we cannot make deliveries on Bank Holidays or Sundays


Fresh Foods
To ensure the food safety of hampers containing fresh produce i.e.  cheese, we regret that these hampers are only despatched on a Monday through Thursday. Please ensure that the recipient will be available to take delivery of the hamper on the date you request.


Wines and Spirits
Many of the hamper contain alcohol, recipients and customers must be over 18 years of age to receive/buy these hampers.


All hampers are detailed and described on the website with their contents. We will make every effort to pack the hamper as described and detailed, however in the event we have difficulty in suppling the items detailed we reserve the right to alter the contents to a similar item to equal or greater value.


Cancellations and Returns
Our cancellation policy covers all business-to-customers contracts and does allow you a cooling off period after placing an order. You can cancel your order if;
  • you notify us in writing within 7 days of receipt of the hampers either by mail, to Gonalston Farm Shop, Southwell Road, Lowdham, Nottinghmashire, NG14 7DR or by email info@gonalstonfarmshop.co.uk
  • the hamper(s) remain unused and all components have not been opened
  • the hampers are kept in a safe, dry and cool place ready for collection
  • the hampers are made available for collection by our courier from Monday to Friday 09.00 to 17.00 within 14 days from cancellation date
We can not except returns
  • if the hampers contain fresh produce ie cheese
  • the hampers have been bespoked/personalised for you.
All returns should be clearly marked with order number, name and postcode.


Terms of Service

By accessing this site, you agree to the following terms and conditions and other applicable laws. If you do not agree to be bound by these terms and conditions, please do not use this website.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to, and does not create any business, contractual or employment relationship with Gonalston Farm Shop. All the information, content, text, images, html code, photography and graphics are the property of Gonalston Farm Shop, and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks used or referred to in this site are the property of their respective owners.

Links on this site may lead to services or external websites not operated by Gonalston Farm Shop. No judgement or warranty is made with respect to such other services or sites and Gonalston Farm Shop takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk. This site is provided “as is” and Gonalston Farm Shop expressly disclaims all warranties of any kind, whether express or implied, including the warranties of merchantability and fitness for a particular purpose.

In no event shall Gonalston Farm Shop, or any of its employees or contractors, be liable for any damages whatsoever in connection with the information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.

Gonalston Farm Shop and the Gonalston Farm Shop logo are trademarks of Gonalston Farm Shop. All Rights Reserved.